Privacy Policy for LUNA by Treehouse Academy
Effective Date: 7 December 2024
Last Updated: 7 December 2024
Treehouse Academy is committed to protecting your privacy. This Privacy Policy outlines how LUNA, our parent-teacher engagement app, collects, uses, and safeguards your personal information. By using LUNA, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use LUNA, we may collect the following types of information:
a. Personal Information
- Parents: Name, email address, phone number, and relationship to the student.
- Teachers: Name, email address, phone number, and professional details.
- Students (when applicable): Name, grade level, and attendance data.
b. Usage Data
- App activity, such as messages sent, notifications received, and session duration.
c. Device Information
- IP address, device type, operating system, and app version.
d. Sensitive Information
We do not collect sensitive personal data such as health, financial, or biometric information unless explicitly required and consented to.
2. How We Use Your Information
We use the information collected through LUNA for the following purposes:
- Communication: To facilitate secure messaging between parents and teachers.
- Engagement: To provide updates on student progress, school events, and announcements.
- App Optimization: To analyze app usage and improve functionality.
- Support: To respond to user inquiries and technical issues.
3. Sharing Your Information
Treehouse Academy does not sell or rent your personal information to third parties. We may share your data in the following situations:
- With Your Consent: When you explicitly agree to share your information.
- Service Providers: With third-party vendors who help us operate the app, under strict confidentiality agreements.
- Legal Compliance: To comply with legal obligations or respond to lawful requests by public authorities.
4. Data Security
We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes:
- Data encryption during transmission.
- Secure servers and firewalls.
- Regular security assessments.
Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to provide our services or as required by law. You may request deletion of your data by contacting us at [insert contact email].
6. Your Rights
As a user of LUNA, you have the following rights:
- Access and Update: View and update your personal information.
- Data Portability: Request a copy of your data in a portable format.
- Data Deletion: Request deletion of your data, subject to legal and operational requirements.
- Withdraw Consent: Opt out of data collection for non-essential purposes.
To exercise these rights, contact us at [email protected].
7. Children’s Privacy
LUNA is designed for use by parents, teachers, and students. We collect information about students only as necessary for educational purposes and with parental consent. If you believe we have collected unauthorized information about a child, please contact us immediately.
8. Third-Party Links
LUNA may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms. Please review their privacy policies before sharing any personal information.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Any updates will be communicated through the app, and the “Last Updated” date will be revised accordingly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Treehouse Academy
1st Floor, SubLot 7, Lot 19685, Saradise Kuching, Jalan Stutong, Saradise, 93250 Kuching, Sarawak
+6082-464576
[email protected]
11. Jurisdiction
This Privacy Policy is governed by the laws of Malaysia.